EXCHANGE – REFUNDS POLICIES

Theme Group Buy implements the policy “100% SATISFIED GUARANTEE” for customers. Thereby, customers will be exchanged products or refunded based on the following terms:

1. PRODUCT EXCHANGE POLICY

  • Only apply to the product is WordPress theme or plugin.
  • Not apply to products that theme or plugin has been licensed. Please understanding because we cannot revoke the license provided.
  • Not applicable to other services such as theme installation, others purchase on your behalf, etc
  • Not applicable to the gifted products.
  • The product(s) must be exchanged within 07 days from the date of order completion.
  • Theme Group Buy will support product exchange for 03 times within 7 days from the date of order completion.
  • Customers can only exchange products which price is equal or less than the purchased product(s). If the price of the product(s) is cheaper, the difference will not be refunded. If the customer wants to exchange for a more expensive product, then the difference will be paid by customers.
  • The price of the product(s) is the same at the time the customer makes the payment. Product(s) with original price (if discounted) or new price (if any) will not be applied at the time of exchanging product(s).

2. REFUND POLICY

  • Only apply to the product is WordPress theme or plugin.
  • Not apply to products that theme or plugin has been licensed. Please understanding because we cannot revoke the license provided.
  • Not applicable to other services such as install theme & plugin, buying images on your behalf – ShutterStock and other suppliers, etc.
  • Not applicable to the gifted products.
  • Not applicable to the exchanged product(s).
  • The product(s) must be refunded within 07 days from the date of order completion.
  • Only apply to product(s) that its price is $5 or more by PayPal transfer (no cash).
  • The price of the order at the time the customer made the payment is applied. Not apply to product(s) with original price (if discounted) or new price (if any) at the time of refunding product(s).
  • The handling fee will not be refunded.