⚠️ No exchanges or refunds are allowed for any shared products (free or paid), resold products, or products received or purchased from the Resource Library.

The Theme Group Buy follows a “SATISFACTION GUARANTEE” policy for customers purchasing products. Under this policy, customers can exchange products or request a refund based on the following terms:

1. GENERAL TERMS

In case the product cannot be used, customers must cooperate with us for assistance. If we are unable to provide support or if the issue cannot be resolved, you may request a replacement or refund. However, if you do not cooperate for support, we reserve the right to refuse a replacement or refund. Additionally, refunds or exchanges will not be applied in the following cases:

• Themes or plugins that have already been provided with a license. Since we cannot revoke the license once it has been issued, we kindly ask for your understanding in such cases.
• The license provided has been locked, deactivated, or rendered invalid, or other similar situations that prevent usage. The license provided at the time of delivery was functioning properly, and we cannot control how the license is used afterward. Therefore, we do not offer warranties, exchanges, or provide new licenses.
• Additional services such as theme installation, proxy purchases, etc.
• Gifted products or products that have been exchanged.
• Customers lack the expertise to use, install, or configure the product.
• Customers are dissatisfied with the product or it does not meet their expectations due to insufficient research before purchase. We highly recommend that customers thoroughly research products before making a purchase decision. In such cases, the best solution is to exchange the product for another, as per the above policy.

2. PRODUCT EXCHANGE POLICY

• Product exchanges are only applicable for WordPress themes or plugins.
• Exchanges are not accepted for products that have already been issued a license. Since we cannot revoke a license once it has been provided, we kindly ask for your understanding in such cases.
• Exchanges do not apply to services such as theme installation, proxy purchases, etc., …
• Exchanges are not allowed for products that were given as gifts.
• Products must be exchanged within 7 days from the date the order is completed.
• Theme Group Buy will only support one exchange per order, within 7 days from the order completion date.
• The exchanged product must be of equal or lesser value than the original purchase. If the exchanged product has a lower value, no refund will be issued for the difference. If the exchanged product has a higher value, the customer must pay the price difference.
• The exchange value will be based on the order price at the time of purchase, not on the original price (if the product was discounted) or any adjusted price at the time of exchange.

3. REFUND POLICY

• Refunds are only applicable for WordPress themes or plugins. Before requesting a refund, you must contact us and provide detailed information about the issue you are facing. Additionally, we require a reasonable amount of time (at least 24 hours from the time we receive your support request) to assist in resolving the issue. In some cases, we may request access to your website through an account in order to help fix the problem. A refund will only be issued if the product cannot be used, and we are unable to resolve the issue.
• Refunds must be requested within 7 days from the date the order was completed.
• Refunds are only applicable via PayPal.
• The refund amount will be based on the order value at the time of payment. Refunds will not be processed based on the original price (if the product was discounted) or the new sale price (if the price has been adjusted) at the time of the refund request.