If there are any issues to discuss (website content, article, sales policy, etc.), please send your question(s) here. However, please check out the list of frequently asked questions before posting a question since there may be answers or solutions available to your concerns.

Popular question

All theme & plugin in our website are 100% GPL licensed. You can use on any site you own.

If you buy from a vendor alone, the price will be high and it will be difficult for you to have access to good quality products. So, why do not we buy together for the cost reduction? Keep that in mind, Theme Group Buy applies “group buy” form so that everyone can access good quality products at low cost.

We commit that all our products are 100% original. All plugins and themes are purchased directly from the original authors and we only redistribute without interfering or modifying the products. This means that all the products are original at Theme Group Buy.

Unfortunately, you are NOT. If you want to receive the technical support from the manufacturer, you are required to purchase the product(s) directly from their website and they will support you through your registered account.

However, when you purchase theme or plugin on Theme Group Buy, we can provide technical support to you to our possible extent. In addition, we may send TICKET directly to the manufacturer on your behalf if that is necessary to you.

Please do not hesitate to contact us for assistance.

After confirming the payment is succeed, you will receive the product(s) immediately. To get the theme or plugin, go to MY ACCOUNT ➜ DOWNLOADS.

➤ NOTE: If you are not received the product(s) in your account after 01 hour of making payment, please contact us for support.

WordPress products are offered in 01 year (365 days). The date will be counted starting from the date of order completion.

The expiry date is the time when you receive the updated version and support from Theme Group Buy. You will still be using theme or plugin product(s) after expired date. However, your product will be deleted from your account after expired date and you will not be able to receive the new updated version and not be able to download it again. Therefore, you should download theme or plugin product(s) that you bought before the expired date.

All products are updated regularly and directly from the supplier. However, due to the high number of products, there may be some shortcomings during the update process. Therefore, if your product has not been updated yet, please contact us for support.

Please ignore it. Developers include these so that the plugin or theme can update automatically or so that you can register for support. The item itself will work perfectly fine without anything being entered in the box. We would recommend updating your theme/plugins manually when updates become available on our site.

We cannot and won’t provide license keys. All the products offered in this website are licensed under GNU GPL License. You do not need any license keys to use them in as many of your projects you need. This plugins and themes only require license keys to get automatic updates from their authors.

Updates are released by the manufacturer. As soon as the latest version is released, please go back to our website, log in and download the latest version to your computer. Then, you can replace the old version with the new one.

Please read the “exchange – refund” policy here.

Installation Service

This is a service package that supports installing wordpress themes/plugins (may include entering the license key for your website depending on the product package). To use the service, you are required to provide a website admin account for us to install.

Unfortunately, we are unable to provide you with a license key directly. Our license key is a agency license, not a single license. So we can only enter the license key for you using the installation form, so you need to provide your login information for us to proceed to input the license for you if the package you purchased applies.

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